How much does a custom AI agent cost?

The budget depends on complexity. A focused agent (tier-1 support, lead qualification) is a development investment of a few thousand euros, plus a monthly running cost (model + hosting) based on volume. A multi-agent system connected to several parts of your IT landscape is a larger investment. Thanks to our offshore positioning, you get senior expertise at a cost significantly below that of a Paris or London agency. We provide a precise quote within 48h after scoping.

Is my data secure and GDPR compliant?

Yes. Your data is hosted in the European Union (or on-premise at your site), encrypted, and never used to train public models. We apply GDPR principles and build in the human oversight and traceability required by the European AI Act. For our Moroccan clients, we align our practices with Law 09-08 and CNDP recommendations.

Does the AI agent integrate with my existing tools (CRM, ERP)?

That is our core business: we have been building ERPs ourselves for 20 years. Our agents connect to your CRM (HubSpot, Salesforce, Pipedrive and more), your ERP, your email, WhatsApp, your support tools (Zendesk, Intercom) and your internal APIs. The agent acts inside your systems, not next to them.

How long does it take to deploy an AI agent?

A working prototype can be ready within days. A production-grade agent typically takes 2 to 6 weeks, depending on the quality of your data and the complexity of the integrations — data preparation is often a significant share of the effort. We work in iterations to deliver value to you fast.

How do you prevent AI errors and hallucinations?

No language model is 100% infallible. We drastically reduce the risk with a proven architecture: RAG (the agent answers from your documents, not from memory), enforced source citations, schema validation, guardrails, automatic escalation to a human when in doubt, and LLM-as-a-judge supervision. Every answer is traceable.

Do you work in Morocco as well as in Europe?

Yes. Based in Rabat, we serve Moroccan companies as well as businesses across France, Belgium, Switzerland, Luxembourg and the rest of Europe. Our team is fully French-speaking and collaborates in real time: seamless communication, video meetings and no language barrier.

Custom AI agents — Morocco & Europe

Custom AI agents that work for your business, 24/7

Design, development and integration of autonomous AI agents

An AI agent does more than answer: it reasons, decides and completes entire tasks inside your tools. CRYSTAL IT builds custom AI agents connected to your CRM and ERP — delivered by a team that has been building its own software products for 20 years.

Describe my project

GDPR & AI Act compliant
Dedicated senior team
Connected to your CRM/ERP
20 years of SaaS product engineering

Why CRYSTAL IT

A software company, not just another integrator

We plug AI into 20 years of product and industry experience. Our agents act inside your information system — they don't live next to it.

SaaS software company for 20 years

We design and maintain our own software products (CRYSTAL ASSUR, Crystal Auto, Crystal ERP). Our AI is built on genuine product culture, not throwaway demos.

Dedicated senior team

Fluent communication with a dedicated contact and video meetings: no language barrier with your teams in France, Belgium, Switzerland or anywhere in Europe.

Senior quality, offshore pricing

Our offshore base in Morocco cuts development costs significantly compared to a Paris or London agency, with the same seniority and the same standards.

Integrated with your existing systems

CRM, ERP, business tools, WhatsApp, support desk: our agents connect to your systems and truly act inside them. We know how to integrate because we build ERPs ourselves.

Compliance & data sovereignty

Hosting in the European Union or on-premise, GDPR and AI Act compliance, data never used to train public models, full traceability and human oversight.

Fast delivery, full ownership

Prototype within days, production within weeks. Source code, data and documentation are 100% yours, with training and support included.

Agent types

6 families of AI agents we build

Every agent is developed from scratch and wired into your information system — never a generic off-the-shelf product.

Customer support agent (tier-1 helpdesk)

Handles recurring requests 24/7 — FAQs, order tracking, complaints — and escalates intelligently to a human when in doubt. It absorbs the majority of simple tickets.

Sales & lead qualification agent

Enriches, scores and qualifies inbound contacts, suggests meeting slots and updates your CRM automatically. Your sales team only works hot leads.

Document RAG agent

Queries your internal documents in natural language — procedures, contracts, catalogues — with source citations. No more manual searching through hundreds of PDFs.

Back-office automation agent

Reads, extracts and verifies your documents (invoices, purchase orders, case files) then updates your systems. It drastically cuts document processing costs.

Internal business copilot

An assistant plugged into your tools that drafts, summarises and prepares your teams' work (HR, legal, finance, marketing). It handles the busywork; your teams keep the decisions.

Omnichannel conversational agent

Deployed on your website, WhatsApp, Messenger or by phone, it understands intent and takes action — not just answers. Ideal for customer relations and appointment booking.

Use cases

AI agents designed for your industry

From insurance to car dealerships: concrete use cases — already proven inside our own ERPs.

Insurance & brokerage

Underwriting and claims agent: it pre-qualifies requests, extracts data from documents (IDs, vehicle registrations, accident reports), prepares quotes and updates the client file. Built on our CRYSTAL ASSUR expertise.

Automotive & dealerships

Sales and after-sales agent: it qualifies prospects (website, WhatsApp), books workshop appointments, follows up on quotes and answers questions on vehicles and availability, connected to your inventory. Built on our Crystal Auto expertise.

E-commerce & retail

Sales and support agent: it recommends products, tracks orders, handles returns and recovers abandoned carts, 24/7 and in multiple languages (FR/AR/EN).

B2B services & professional firms

Qualification and drafting agent: it triages inbound requests, drafts business proposals and processes contractual documents, connected to your CRM.

Distribution & operations

Back-office agent: it automates invoice and purchase-order processing, flags discrepancies and updates the ERP. Built on our Crystal ERP expertise.

Internal support, HR & finance

Document copilot (RAG): it answers employee questions on procedures, payroll, legal matters or inventory, drawing on your company's knowledge base with source citations.

Our method

From idea to production in a few weeks

A process-first approach: we scope the use case and the ROI before writing a single line of code.

1. Scoping & audit

We map your process, select the most profitable use case (repetitive, well-bounded, high-volume, measurable) and define the ROI KPIs. No commitment required.

2. Prototype on your data

Architecture, model and data-source selection, then a prototype tested on your real data, with security validation and reliability measurement.

3. Development & integration

Full development, connection to your CRM/ERP and tools, anti-hallucination guardrails, acceptance testing and production rollout.

4. Handover & optimisation

Delivery of code and documentation, team training, post-launch support and performance monitoring to keep improving the agent over time.

Tech stack

A modern, sovereign and maintainable AI stack

The best models on the market, orchestrated for reliability and compliance.

State-of-the-art LLMs

Claude (Anthropic), GPT (OpenAI) and Mistral: we pick the model with the right balance of cost, performance and sovereignty for your use case.

Advanced architectures

RAG over your knowledge base, multi-step autonomous agents, multi-agent orchestration and Model Context Protocol (MCP) to connect AI to your data safely.

Business integrations

CRM (HubSpot, Salesforce, Pipedrive), ERP, Slack/Teams, WhatsApp, Zendesk/Intercom, email and custom APIs: the agent acts wherever your teams work.

Orchestration & automation

n8n, Make and in-house workflows to chain actions, trigger processes and connect your tools without heavy development.

Reliability & guardrails

Enforced source citations, schema validation, guardrails, human escalation and LLM-as-a-judge supervision, with full logging and traceability.

Data & deployment

Vector databases, encryption, private cloud or on-premise, and sovereign hosting in the European Union: your data stays with you and stays compliant.

24/7
Agent availability: 20 years
Of SaaS product engineering: 48h
For a quote after scoping: 100%
French-speaking team

Frequently asked questions

Your questions about AI agents

How much does a custom AI agent cost?: The budget depends on complexity. A focused agent (tier-1 support, lead qualification) is a development investment of a few thousand euros, plus a monthly running cost (model + hosting) based on volume. A multi-agent system connected to several parts of your IT landscape is a larger investment. Thanks to our offshore positioning, you get senior expertise at a cost significantly below that of a Paris or London agency. We provide a precise quote within 48h after scoping.
Is my data secure and GDPR compliant?: Yes. Your data is hosted in the European Union (or on-premise at your site), encrypted, and never used to train public models. We apply GDPR principles and build in the human oversight and traceability required by the European AI Act. For our Moroccan clients, we align our practices with Law 09-08 and CNDP recommendations.
Does the AI agent integrate with my existing tools (CRM, ERP)?: That is our core business: we have been building ERPs ourselves for 20 years. Our agents connect to your CRM (HubSpot, Salesforce, Pipedrive and more), your ERP, your email, WhatsApp, your support tools (Zendesk, Intercom) and your internal APIs. The agent acts inside your systems, not next to them.
How long does it take to deploy an AI agent?: A working prototype can be ready within days. A production-grade agent typically takes 2 to 6 weeks, depending on the quality of your data and the complexity of the integrations — data preparation is often a significant share of the effort. We work in iterations to deliver value to you fast.
How do you prevent AI errors and hallucinations?: No language model is 100% infallible. We drastically reduce the risk with a proven architecture: RAG (the agent answers from your documents, not from memory), enforced source citations, schema validation, guardrails, automatic escalation to a human when in doubt, and LLM-as-a-judge supervision. Every answer is traceable.
Do you work in Morocco as well as in Europe?: Yes. Based in Rabat, we serve Moroccan companies as well as businesses across France, Belgium, Switzerland, Luxembourg and the rest of Europe. Our team is fully French-speaking and collaborates in real time: seamless communication, video meetings and no language barrier.

Let's talk about your project

Ready to deploy your first AI agent?

Tell us what you need: we get back to you within 48h with a prioritised use case and an estimate. The first call is free and comes with no commitment. We work with clients in Morocco and across Europe.

Describe my AI agent project

Our experts will get back to you shortly.